Shipping Information
At Extérieur Chaussures Magasin, we’re committed to getting your outdoor gear to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (€12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
Free Shipping (Orders over €50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Shipping Areas
We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.
Returns & Exchanges
We want you to be completely satisfied with your outdoor footwear purchase. If you’re not happy with your order, we offer returns and exchanges within 15 days of receiving your items.
Return Conditions
To be eligible for a return or exchange, your item must:
- Be in its original condition – unworn, undamaged, and unwashed
- Have all tags and labels attached
- Be in its original packaging
- Include the receipt or proof of purchase
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged unless defective:
- Socks (Chaussettes, Chaussettes randonnée, Chaussettes randonnée femmes)
- Slippers (Chaussons, Chaussons d’escalade femme, Chaussons enfants, Chaussons femme)
Return Process
- Request a Return
Email us at [email protected] with the subject line « Demande de retour [Order Number] » using the following template:
Subject: Demande de retour [Your Order Number]
Hello Extérieur Chaussures Magasin Team,
I would like to return/exchange the following item:
Order Number: [Your order number]
Product Name: [Complete product name]
Reason for return: [Incorrect size, defect, other reason]
Preferred option: [Refund/Exchange for
]New
Chaussures d'hiver et bottes de neige
Le prix initial était : 199,95 €.97,99 €Le prix actuel est : 97,99 €.Best regards,
[Your full name] [Your email address] [Your phone number] - Return Authorization
Our team will send you a return authorization with an RMA number within 48 hours. - Ship Your Return
Carefully package your item and include the RMA number visibly on the package. Ship to:
Extérieur Chaussures Magasin
Service Retours
75 Petite Rue du Vieux Marché aux Vins
Strasbourg, FR 56756
Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
International Returns
For international customers:
- Mark the customs form as « RETOUR DE MARCHANDISE – SANS VALEUR COMMERCIALE »
- We are not responsible for items lost or damaged during return shipping
- Refunds will be issued in the original currency of the order
Refunds & Exchanges
Refunds
Once your return is received and inspected, we’ll send you an email notification. We’ll also notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5-10 business days
- The credit will be applied to your original payment method (Visa, MasterCard, JCB, PayPal)
- You’ll receive a confirmation email once the refund is complete
Important notes:
- Original shipping costs are non-refundable
- For international returns, customs fees may be deducted from your refund
Exchanges
We process exchange requests as quickly as possible:
- If the item you want is available, we’ll ship it once your return is approved
- Shipping costs for the new item are your responsibility unless the exchange is due to our error
- For price differences, we’ll issue a refund or request additional payment
Questions?
For any questions about our shipping or return policy, please contact us at [email protected] or call +33
.Our outdoor gear specialists are happy to help!
The Extérieur Chaussures Magasin Team
Your partner for outdoor adventure